Most Modulus Financial Engineering products come with a limited 30 day money
back guarantee:
If a product does not work in the manner it was advertised to work and our technical support personnel are unable to
help you use our product by the end of the 30 day support period
(providing that you have fully cooperated with our technical support personnel), we
may refund the purchase price if we are unable to resolve the problem,
only if the product was delivered
electronically. There is a 30% restocking fee on returned items
containing material products such as CD-ROMs and books. Please note that
products or packages that contain historical market data are not eligible
for refund.
This policy
guarantees that you will be able to use our products as advertised -
that is our promise to you. We do not allow returns for any other
reason. All returns are made at the sole discretion of Modulus Financial
Engineering, Inc. on a case by case basis. Because of the nature of our
business of selling source code products and providing extensive
technical support, all credit card charge backs will be
investigated, and if found fraudulent, will promptly result in severe civil and
criminal prosecution no mater how significant the credit card charge
back.
Historical Data on
CD-ROM and Market Data Manager: Due to the nature of data CD-ROMs and the ease of duplication,
these purchases are not refundable.
Electronic (Internet Download) Purchase from Modulus Financial Engineering
You will be required to complete our software intellectual property
destruction form and mail/fax it to Modulus Financial Engineering.
Electronic (Internet Download) Purchase from an Online Retailer
Modulus Financial Engineering cannot process returns for a product
purchased from any source other than Modulus Financial Engineering. A
product purchased from a source other than Modulus Financial Engineering
must be returned to the place it was purchased from. Please contact the
online retailer for specific return policies.
CD-ROMs / Boxed Software Purchases direct from Modulus Financial
Engineering
Please complete the return letter form and mail it to Modulus Financial
Engineering along with your original invoice, physical software product
and materials (CD, manual, etc.).
